Terms of service

Brand: DeepSweep Website: deep-sweep.com Contact: support@deep-sweep.com Last Updated: August 1, 2026

These Terms of Sale apply to purchases made through deep-sweep.com.

By placing an order with DeepSweep, you acknowledge that you have read and agreed to these Terms of Sale, together with our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.

1. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorized payment
Product unavailability
Incorrect pricing or product information
Shipping restrictions
Unusually large quantities
Suspected resale or misuse of promotional offers

Quantities may be limited per customer, household, shipping address, payment method, or account.

An automated order confirmation only confirms that we received your order. It does not necessarily mean that the order has been accepted. An order is generally accepted when it enters fulfillment or when we send a shipping confirmation.

If payment has been collected for an order we cannot fulfill, the applicable amount will be refunded to the original payment method.

2. Order Changes and Cancellations

We begin processing orders shortly after they are placed.

If you need to change or cancel an order, contact support@deep-sweep.com as soon as possible and include your order number.

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed once fulfillment has begun.

Once an order has been handed over to the carrier, it cannot be canceled. The creation of a shipping label alone does not necessarily mean the package has physically entered carrier possession.

If we are unable to ship within the stated timeframe, we will notify you and provide the options required under applicable law, which may include accepting the delay or canceling the affected unshipped order for a refund.

3. Pricing, Taxes, and Payment

Unless otherwise stated, prices displayed on our website are in U.S. dollars.

Prices, discounts, and promotions may change without notice. Changes will not affect orders that have already been accepted, except where an obvious pricing or technical error has occurred.

Applicable taxes, shipping fees, and other charges will be displayed at checkout where required.

By submitting an order, you authorize DeepSweep and its payment processors to charge the selected payment method for the complete order total.

You represent that:

The payment information provided is accurate
You are authorized to use the selected payment method
Sufficient funds or credit are available to complete the purchase

If a payment is declined, reversed, or flagged for verification, we may hold or cancel the order.

4. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers:

Are valid only during the stated promotional period
May be limited to eligible products or customers
Cannot be combined unless expressly stated
Have no cash value
May not be applied retroactively
May be modified or withdrawn before an order is placed

If part of a promotional bundle is returned, the refund may be adjusted to reflect the value of any discount, free product, or bundle benefit received.

Products received as free promotional gifts are not independently eligible for cash refunds.

We reserve the right to cancel orders or remove promotional benefits where we reasonably believe that an offer has been misused.

5. Shipping and Delivery

Processing time

Orders are generally processed within 1–2 business days. Weekends and public holidays are not included.

Estimated U.S. delivery

Most U.S. orders are expected to arrive within approximately 7–12 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may result from carrier operations, severe weather, peak shopping periods, customs processing, address issues, or other circumstances outside our reasonable control.

Shipping information

Customers are responsible for entering a complete and accurate shipping address.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has started.

If an order is returned or marked undeliverable because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the actual cost of reshipping the order.

Any applicable reshipping charge will be disclosed before the order is sent again. We do not impose an automatic fixed reshipping fee unless that fee was clearly disclosed at checkout or in the applicable policy.

Risk of loss

Responsibility for loss or damage remains with us until the order is delivered to the shipping address provided at checkout, except where otherwise permitted by applicable law.

Packages recorded as delivered but not received will be handled according to our Shipping Policy. Customers may be required to cooperate with carrier investigations and provide requested documentation.

6. Returns, Refunds, and Satisfaction Guarantee

Returns and refund requests are governed by our separate Refund Policy, which forms part of these Terms of Sale.

6.1 Unused products

An unused product may be eligible for return within 60 days of delivery, provided that:

Return authorization is requested before sending the product
The product remains unused and in its original condition
Hygiene seals and protective packaging remain intact
All parts, accessories, manuals, cables, tips, heads, and packaging are included
The product has not been damaged, modified, or misused

Unauthorized or incomplete returns may be refused.

Unless the return results from our error or a verified defect, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable.

6.2 Opened or used products

Because DeepSweep products are used for pet oral care, opened or used products cannot be returned through the standard unused-product return process for hygiene reasons.

Eligible customers may instead request a review under our 60-Day Results-Based Guarantee.

A guarantee request may require:

The order number
A description of the customer’s experience
Photos or video showing the product
Reasonable evidence that the product was used as instructed
Before-and-after photos where reasonably available

Submitting a guarantee request does not automatically entitle the customer to a refund.

If a request is validated, we may provide a refund, replacement, replacement part, troubleshooting assistance, or store credit, depending on the circumstances.

6.3 Damaged, defective, or incorrect products

Damaged, defective, incomplete, or incorrect orders must be reported within 7 days of delivery.

Customers may be asked to provide:

Their order number
A description of the issue
Photos or video showing the problem
Photos of the shipping package and label

Customers should retain the product and original packaging until the claim has been reviewed.

For verified claims, we will provide an appropriate remedy, which may include repair, replacement, replacement parts, store credit, or a refund.

6.4 Fraud and abuse

We reserve the right to reject claims involving suspected fraud or policy abuse, including:

Altered or falsified evidence
Duplicate claims
Conflicting claim information
Damage caused by misuse
Failure to follow product instructions
Claims involving products not purchased from deep-sweep.com
Excessive or repeated guarantee claims associated with the same customer, household, address, or payment method

This provision does not limit any non-waivable rights available under applicable consumer law.

7. Limited Product Warranty

DeepSweep products purchased directly through deep-sweep.com are covered by a one-year limited warranty against verified manufacturing defects, beginning on the delivery date.

The warranty does not cover:

Normal wear and tear
Consumable or replaceable accessories
Accidental or cosmetic damage
Damage caused by improper use, cleaning, storage, or charging
Damage caused by water exposure beyond the product’s stated rating
Use of unauthorized chargers, accessories, or replacement parts
Unauthorized repair or modification
Products purchased from unauthorized third-party sellers

Where a valid warranty claim is approved, the available remedy may include repair, replacement, replacement parts, store credit, or a partial or full refund, as appropriate and subject to applicable law.

The warranty does not exclude rights that cannot legally be excluded.

8. Product Use and Safety

Intended use

DeepSweep is intended to support routine at-home oral care for dogs when used by a responsible adult and in accordance with the supplied instructions.

The product is not intended to replace professional veterinary examinations, dental cleaning, diagnosis, or treatment.

It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Safe use

Customers must read and follow all product instructions before use.

When using the product:

Use it only for dogs and only for its intended purpose
Use it only on visible tooth surfaces as instructed
Do not deliberately apply the device to gums, the tongue, lips, eyes, or other soft tissue
Do not force the product into an uncooperative dog’s mouth
Keep hands, loose clothing, and hair away from moving or active components
Keep the device and small accessories away from children
Do not allow the dog to chew or swallow any part of the device
Do not use a damaged device, cable, tip, or accessory
Do not use unauthorized replacement parts or chargers
Clean and store the product according to the supplied instructions

Stop using the product immediately if the dog displays pain, distress, bleeding, swelling, unusual sensitivity, or another adverse reaction.

Veterinary notice

Consult a licensed veterinarian before use if your dog:

Has loose, cracked, or damaged teeth
Has bleeding, swollen, or infected gums
Has severe or deeply established tartar
Has recently undergone oral surgery
Has a known oral or medical condition
Shows signs of significant pain or dental disease

Professional veterinary care may be required for advanced tartar, periodontal disease, infection, loose teeth, or other serious oral conditions.

Results vary

Individual results vary depending on factors including the dog’s dental condition, the severity and hardness of buildup, frequency of use, technique, temperament, and consistency of the dog’s oral-care routine.

We do not guarantee a particular clinical, cosmetic, or behavioral outcome.

9. Website and Product Information

We make reasonable efforts to display product descriptions, images, colors, prices, availability, and specifications accurately.

However:

Colors may appear differently across screens
Packaging may change
Minor product variations may occur
Typographical or technical errors may occasionally appear

We reserve the right to correct inaccurate information and update product details at any time.

If a material error affects an order before shipment, we may contact the customer for instructions or cancel and refund the affected item.

10. Limitation of Liability

To the maximum extent permitted by applicable law, DeepSweep LLC and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the purchase, use, inability to use, or misuse of a product or website.

To the maximum extent permitted by law, our total liability for a claim relating to a product will not exceed the amount paid for the product giving rise to that claim.

These limitations do not apply where liability cannot legally be excluded or limited, including any applicable rights relating to fraud, gross negligence, personal injury, or mandatory consumer protection.

Nothing in these Terms limits legal rights that cannot be waived under applicable law.

11. Payment Disputes and Chargebacks

If you believe a payment or refund is incorrect, please contact support@deep-sweep.com first so we can investigate.

If a chargeback or payment dispute is opened, the disputed funds may be controlled by the bank or payment provider while the matter is reviewed. This may prevent us from separately processing a refund through the original transaction during the dispute.

Opening a chargeback does not automatically cancel an order that has already shipped.

We reserve the right to provide the relevant order records, tracking information, customer communications, and policy acceptance records to the payment provider when responding to a dispute.

Nothing in this section restricts a customer’s lawful right to contact their bank or payment provider.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Colorado, without excluding any mandatory consumer protections that apply in the customer’s place of residence.

Before filing a formal claim, both parties agree to make a reasonable effort to resolve the matter by contacting:

support@deep-sweep.com

13. Force Majeure

We will not be responsible for a failure or delay caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
War, terrorism, or civil unrest
Government actions or legal restrictions
Labor disputes
Carrier or postal disruptions
Customs delays
Supply-chain interruptions
Power, telecommunications, or platform failures
Epidemics or pandemics

This section does not remove any refund or cancellation rights that cannot legally be excluded.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

15. Changes to These Terms

We may update these Terms of Sale when our products, business practices, or legal obligations change.

The version displayed at the time an order is placed will generally apply to that order. Material changes will not be applied retroactively where prohibited by law.