Refund policy

Refund Policy

At DeepSweep, your satisfaction matters. We want you and your dog to have a smooth and stress-free experience with our products. If something doesn’t go as expected, our support team is here to help.

Contact us: support@deep-sweep.com
Policy window: 60 days from the delivery date, based on carrier tracking.

Order Changes and Cancellations

We begin processing orders shortly after they are placed.

If you need to change or cancel your order, please contact us at support@deep-sweep.com as soon as possible and include your order number.

We will do our best to accommodate your request. However, once an order has entered processing or has shipped, we may not be able to change or cancel it.

Orders that have already shipped cannot be canceled.

60-Day Results-Based Guarantee

Eligible products purchased directly from deep-sweep.com are covered by our 60-day results-based guarantee.

Every dog’s dental condition is different, and visible results may depend on factors such as the amount and hardness of buildup, frequency of use, your dog’s comfort level, and whether the product is used correctly.

To request a guarantee review, contact us within 60 days of delivery and provide:

Your order number
A brief description of your experience
Photos or a short video showing the product
Reasonable proof that the product was used according to the instructions
Before-and-after photos of your dog’s teeth, when available

Additional information may be requested so that we can properly evaluate your request.

If your request is approved, we may offer a refund, replacement, or store credit, depending on the circumstances and condition of the product.

This guarantee applies only to purchases made directly through deep-sweep.com and is limited to one approved results-based claim per customer, household, or order where appropriate.

Returns Within the 60-Day Window

There are two possible return pathways within the 60-day policy period.

A. Used Product — Results-Based Review

If you have used the product as instructed but did not achieve the expected improvement, you may request a review under our 60-day results-based guarantee.

Because DeepSweep products are used for pet oral care, used products generally cannot be restocked or resold for hygiene reasons.

In approved cases, we may not require the product to be returned. However, we reserve the right to request:

Photos or video showing the product and its condition
Before-and-after photos where reasonably available
Confirmation that the instructions were followed
Additional information needed to verify the claim

Submitting a request does not automatically guarantee a refund. Each request is reviewed individually to help prevent misuse of the policy.

B. Unused Product — Return for Refund

Unused products may be eligible for return if:

Return authorization is requested within 60 days of delivery
The product is unused and in its original condition
All original parts, accessories, manuals, and packaging are included
Any hygiene seals or protective packaging remain intact
The product shows no signs of use, damage, modification, or misuse

Return shipping costs are the customer’s responsibility unless the return is caused by an incorrect, defective, or damaged item sent by us.

Do not send a return before receiving authorization and return instructions. Unauthorized returns may be delayed, refused, or sent back to the customer.

Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items are not eligible for a standard return:

Opened or used replacement heads
Used oral-care accessories or consumable items
Products contaminated by saliva or other biological material
Products with missing parts or accessories
Products showing excessive wear, accidental damage, modification, or misuse
Products damaged through improper cleaning, storage, or operation
Gift cards, if applicable
Items clearly marked as final sale

A used product may still be considered separately under the 60-day results-based guarantee, provided all eligibility requirements are met.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or a short video showing the problem
Photos of the shipping package and shipping label, if applicable

Please keep the product and all original packaging until we complete our review.

If the claim is verified, we will provide an appropriate resolution, such as a replacement, refund, replacement part, or store credit.

Return Shipping and Fees

Unless the return is caused by our error or a confirmed product defect:

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
Any customs duties, taxes, or additional carrier fees are non-refundable
We strongly recommend using a trackable shipping service
DeepSweep is not responsible for returns lost or damaged during return transit

The return address will be provided after your request has been reviewed and authorized. Please do not return products to the address printed on the original shipping package unless instructed to do so.

Refund Processing

If a return is required, we will inspect it after it arrives at the authorized return location.

Once the review is complete, we will email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 3–10 business days for the refund to appear, depending on your bank, card provider, or payment service.

If more than 10 business days have passed since we confirmed your refund, please contact us at support@deep-sweep.com.

Guarantee Limitations

The DeepSweep device is designed to support at-home dog dental care. Individual results may vary, particularly where tartar buildup is severe or professional veterinary treatment is required.

The 60-day guarantee does not cover:

Failure to follow the product instructions
Accidental damage or misuse
Unauthorized repairs or modifications
Normal wear and tear
Products purchased from unauthorized third-party sellers
Claims submitted after the 60-day policy window
Duplicate, fraudulent, or abusive claims

DeepSweep is not a substitute for professional veterinary diagnosis or treatment. If your dog shows signs of pain, bleeding, infection, loose teeth, or serious dental disease, stop using the product and consult a licensed veterinarian.