FAQ
Frequently Asked Questions (FAQ)
- Why is cleaning your dog’s teeth important?
Maintaining your dog’s dental hygiene is important for their overall well-being. Plaque can harden into tartar and irritate the gum line. Routine at-home oral hygiene can help reduce buildup, but it does not replace veterinary examination or professional dental treatment.
- What does the DeepSweep Tooth Cleaner Kit contain?
The exact contents depend on the kit selected on the product page. Your kit may include the DeepSweep ultrasonic dental cleaner, scaler tips, a tip wrench, a charging cable, setup guidance, and the accessories listed with your selected option. Please check the product-page kit description before ordering.
- Where do you ship?
DeepSweep currently ships within the United States. Standard shipping is $9.90 for orders under $49, and free standard shipping is available on orders of $49 or more. Available shipping options and delivery estimates are shown at checkout.
- How do I get my tracking number?
Once your order has shipped, tracking information will be sent to the email address used at checkout. Please also check your spam or junk folder.
- How often should I use the DeepSweep dental cleaner?
Follow the setup guide and product directions supplied with your kit. Use frequency depends on your dog’s oral condition and the amount of buildup. Introduce the device gradually, use short sessions, and never force a distressed dog to continue.
- Is the DeepSweep dental kit a treatment for dental disease?
No. DeepSweep is intended for routine at-home oral hygiene and is not a substitute for veterinary diagnosis or treatment. Do not use it on injured, bleeding, severely inflamed, or painful areas. Stop use and contact a veterinarian if your dog shows pain, bleeding, injury, severe inflammation, or distress.
- Is it suitable for small dogs?
DeepSweep includes adjustable settings and a precision cleaning tip. Always begin with the lowest appropriate setting, follow the supplied directions, and make sure the tip and technique are suitable for your dog’s mouth.
- What if my dog is nervous about the device?
Introduce the device slowly while it is switched off, reward calm behavior, and keep the first sessions short. Never use harmful restraint or force. Stop immediately if your dog becomes distressed.
- I received a damaged or incorrect item. What should I do?
Email support@deep-sweep.com with your order number and clear photos of the item and packaging. Our support team will review the issue and explain the next steps.
- What is your return policy?
Eligibility, time limits, exclusions, and refund instructions are listed in our Refund Policy. Please review the policy that applied when your order was placed.
- What if my product stops working?
Email support@deep-sweep.com with your order number and a short video showing the issue. Our support team will review the product and advise you about the available resolution under the current store policy.