Shipping policy

Order Processing

Please allow 1–2 business days for us to process and prepare your order.

Once your order has shipped, you will receive a confirmation email containing your tracking information. Processing times do not include weekends or public holidays.

Shipping Within the United States

DeepSweep currently ships to addresses within the United States.

Estimated shipping costs and available shipping options will be displayed at checkout. Delivery time begins after your order has been processed and handed over to the shipping carrier.

Estimated Delivery Time

Most U.S. orders are delivered within 7–12 business days after shipment.

Please note that delivery estimates are not guaranteed and may be affected by your location, carrier delays, severe weather, public holidays, or peak shopping periods.

Shipping Rates

Standard shipping is $9.90 for U.S. orders under $49.
Free standard shipping is available on U.S. orders of $49 or more.
Applicable shipping rates are calculated automatically and displayed at checkout before payment.

Order Tracking

Once your order has shipped, we will email you a tracking link.

Please allow up to 48 hours for tracking information to become available after the carrier receives or scans your package. In some cases, tracking updates may take slightly longer during transit.

Delivery Delays

Although we work closely with our shipping partners to deliver orders on time, occasional delays may occur due to weather, customs processing, peak seasons, carrier operations, or other circumstances outside our control.

If your tracking information has not updated for several business days, please contact us and we will help investigate the shipment.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

If a package is returned, delayed, lost, or marked undeliverable because of an incorrect or incomplete address provided at checkout, the customer may be responsible for any additional reshipping costs.

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery and provide:

Your order number
A description of the issue
Clear photos or a short video showing the product
Photos of the shipping package and shipping label, if damaged during delivery

We will review your request and provide an appropriate solution, which may include a replacement, store credit, or refund where applicable.

Please do not discard the product or its packaging until your request has been reviewed.

Lost Packages

If your tracking information has not updated for an extended period or the carrier confirms that your package was lost in transit, please contact us.

We will assist with the carrier investigation and, where applicable, offer a replacement or another appropriate resolution.

“Delivered” but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first:

Check your mailbox and the area around your property
Check side doors, back entrances, reception areas, or other safe locations
Ask household members, neighbors, or building management
Contact the local delivery carrier for additional delivery details

If you still cannot locate the package, contact us within 7 days of the delivery scan with your order number and confirmed shipping address.

Although DeepSweep cannot guarantee reimbursement for packages confirmed as delivered by the carrier—including theft after delivery or an address entered incorrectly—we will do our best to help investigate and identify the available options.

Returns and Refunds

Please refer to our Return & Refund Policy for complete eligibility requirements and instructions.

Returns must be authorized before they are sent back. Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.