FAQ
Frequently Asked Questions (FAQ)
– Why is cleaning your dog’s teeth important?
Maintaining routine oral hygiene supports your dog’s overall well-being. Plaque can mineralize into tartar and irritate the gum line. At-home hygiene does not replace veterinary examination or treatment.
– What does the DeepSweep Tooth Cleaner Kit contain?
The full kit includes:
- Main unit — ultrasonic cleaning device
- 3 scaler tips — interchangeable precision tips
- Wrench — for changing scaler tips
- Dental mirror — for viewing hard-to-reach areas
- Dental pick set — for precision touch-ups
- Charging cable — USB charging cable
– Do you deliver worldwide?
Shipping coverage and delivery estimates will be shown at checkout after the DeepSweep shipping policy is finalized.
– How do I get my tracking number?
After shipment, tracking information will be sent to the email used at checkout.
– How often should I use the DeepSweep kit?
Use frequency depends on your dog’s oral condition and the approved product directions. Stop use and consult a veterinarian if there is bleeding, pain, severe inflammation, injury, or distress.
– Is the dental kit a treatment for dental disease?
No. DeepSweep is intended for routine at-home oral hygiene. It is not intended to diagnose, treat, cure, or prevent disease.
– I received a damaged item. What should I do?
Contact support@deep-sweep.com with your order number and clear photos of the item and packaging.
– What is your return policy?
The final return window, eligibility requirements, exclusions, and refund process must match the published DeepSweep refund policy before launch.
– What if my product stops working?
Contact support@deep-sweep.com with your order number and a short video showing the issue. Warranty duration and remedy remain subject to the final published warranty terms.